Terms and Conditions

These Terms and Conditions govern your use of Simnity's eSIM services, website, and mobile applications. By accessing or using our services, you agree to be bound by these terms, which outline user rights and responsibilities, service provisions, payment terms, liability limitations, and dispute resolution procedures.

Effective Date: October 16, 2025

Last Updated: October 16, 2025

1. Agreement to Terms

1.1 Acceptance of Terms

Welcome to Simnity. These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Simnity ("Simnity," "we," "us," "our") governing your access to and use of:

  • Website: https://simnity.com and all subdomains

  • Mobile Applications: Simnity iOS and Android apps

  • eSIM Services: Purchase, activation, and use of eSIM products

  • Customer Support: All support services provided

By accessing, browsing, registering for an account, purchasing eSIM services, or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference).

1.2 Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. By using Simnity, you represent and warrant that you meet this age requirement.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via:

  • Email to your registered email address (30 days' advance notice)

  • Prominent notice on our website

  • In-app notification

Continued use of our services after changes take effect constitutes acceptance of the modified Terms. The "Last Updated" date at the top indicates when changes were made.

1.4 Additional Terms

Certain services may be subject to additional terms and conditions, which will be made available to you before you use those services. In case of conflict, additional terms take precedence over these General Terms.

2. Definitions

"Account" - Your registered user account with Simnity

"eSIM" - Embedded SIM, a digital SIM card built into your device

"Services" - All eSIM data plans, voice services, SMS, and related services provided by Simnity

"Data Plan" - A prepaid data package purchased through Simnity

"Device" - Your eSIM-compatible smartphone, tablet, or other device

"Network Partner" - Third-party mobile network operators providing connectivity

"QR Code" - Quick Response code used to activate your eSIM profile

"ICCID" - Integrated Circuit Card Identifier, a unique identifier for your eSIM

"Fair Use Policy" - Usage limits and restrictions applicable to data plans

"Content" - Any text, images, data, or other materials you upload or transmit through our services

3. Service Description

3.1 eSIM Services

Simnity provides prepaid eSIM data services enabling you to access mobile data in multiple countries without physical SIM cards. Our services include:

  • Data Plans: Prepaid data packages for local, regional, and global coverage

  • Voice Services: Where available, voice calling capabilities

  • SMS Services: Where available, text messaging capabilities

  • Top-Up Services: Ability to recharge or purchase additional data

  • Customer Support: Technical assistance and account management

3.2 Service Availability

  • Geographic Coverage: Services are available in 180+ countries through our Network Partners

  • Network Availability: Service quality depends on Network Partner coverage, which may vary by location

  • No Guarantee: We do not guarantee uninterrupted or error-free service

  • Service Changes: We reserve the right to modify, suspend, or discontinue any service with reasonable notice

3.3 Network Partners

Our eSIM services operate on third-party mobile networks. While we strive to partner with reliable providers, we do not control:

  • Network coverage or quality

  • Data speeds or network congestion

  • Network maintenance or outages

  • Network policies or restrictions

4. Account Registration and Security

4.1 Account Creation

To use our services, you must:

  • Create an account with accurate, complete, and current information

  • Provide a valid email address and phone number

  • Create a secure password

  • Complete identity verification (KYC) if required by law

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized access or security breach

  • Using a strong, unique password and enabling two-factor authentication (if available)

We will never ask for your password via email, phone, or social media.

4.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or our policies

  • You engage in fraudulent, abusive, or illegal activity

  • You provide false or misleading information

  • Your account remains inactive for over 24 months

  • Required by law or legal authority

You may terminate your account at any time by contacting [email protected]. Termination does not entitle you to refunds for unused services unless otherwise specified.

5. Purchasing eSIM Services

5.1 Ordering Process

  1. Browse available Data Plans on our website or app

  2. Select your desired plan based on destination, data allowance, and validity

  3. Add to cart and proceed to checkout

  4. Provide billing information and complete payment

  5. Receive your eSIM QR code and installation instructions via email

5.2 Pricing and Payment

  • Pricing: All prices are displayed in your selected currency and include applicable taxes unless otherwise stated

  • Payment Methods: We accept credit/debit cards, PayPal, and other payment methods as displayed at checkout

  • Payment Processing: Payments are processed securely by third-party payment processors (Stripe, PayPal, Razorpay)

  • Transaction Fees: We do not charge additional fees, but your payment provider or bank may impose fees

  • Price Changes: Prices may change at any time, but changes do not affect orders already placed

5.3 Failed Payments

If payment fails:

  • You will be notified via email

  • Your order will not be processed

  • You may attempt payment again

  • No services will be activated until payment is confirmed

5.4 Promotional Codes and Discounts

  • Promotional codes are subject to specific terms and expiration dates

  • Only one promotional code may be used per order unless otherwise stated

  • Promotional codes cannot be combined with other offers

  • We reserve the right to cancel orders using invalid or fraudulent codes

6. eSIM Activation and Usage

6.1 Device Compatibility

You are solely responsible for ensuring:

  • Your device is eSIM-compatible

  • Your device is carrier-unlocked

  • Your device is not blacklisted or reported stolen

  • Your device meets technical requirements for eSIM installation

We do not provide refunds for purchases made with incompatible or locked devices.

Check compatibility: https://simnity.com/supported-devices

6.2 eSIM Installation

Upon purchase, you will receive:

  • A unique QR code for eSIM profile installation

  • Installation instructions for iOS and Android

  • Activation guidelines

Installation Steps:

  1. Ensure device has internet connectivity (Wi-Fi recommended)

  2. Scan the QR code using your device's camera or settings

  3. Follow on-screen prompts to add eSIM profile

  4. Activate the eSIM when you reach your destination

6.3 eSIM Activation

  • Validity Period: Begins when you first connect to a Network Partner in your destination

  • Expiration: Data Plans expire after the specified validity period (e.g., 7 days, 30 days)

  • Unused Data: Unused data does not roll over after expiration

  • Reactivation: Expired eSIMs cannot be reactivated; you must purchase a new plan

6.4 Multiple eSIM Profiles

Most devices support multiple eSIM profiles. You may install multiple Simnity eSIMs, but:

  • Only one eSIM can be active at a time (per device limitation)

  • Switching between eSIMs is done through device settings

  • Each eSIM is tied to a specific Data Plan and cannot be shared

6.5 Data Usage and Monitoring

  • Data Tracking: Monitor your data usage through our mobile app or website

  • Usage Alerts: We will notify you when you reach 80% of your data allowance

  • Overage: Once your data allowance is exhausted, service stops (no overage charges)

  • Top-Up: Purchase additional data through our app or website

7. Fair Use Policy

7.1 Prohibited Uses

You agree NOT to use our services for:

Illegal Activities:

  • Engaging in any illegal activity or facilitating illegal conduct

  • Violating any local, national, or international laws

  • Infringing intellectual property rights

Network Abuse:

  • Excessive or abusive use beyond reasonable personal consumption

  • Tethering or hotspot usage (unless explicitly permitted in your plan)

  • Peer-to-peer (P2P) file sharing or torrenting

  • Operating servers, bots, or automated systems

  • Voice over IP (VoIP) services (unless explicitly permitted)

  • Video streaming in excess of fair use limits

Security Threats:

  • Transmitting viruses, malware, or harmful code

  • Attempting to gain unauthorized access to systems or networks

  • Conducting denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks

  • Spamming, phishing, or sending unsolicited communications

Commercial Use:

  • Reselling, sublicensing, or redistributing our services

  • Using services for commercial purposes without written authorization

7.2 Data Speed Management

To ensure network quality for all users:

  • Network Partners may implement traffic management during peak times

  • Certain services (e.g., video streaming) may be subject to speed throttling

  • Unlimited plans are subject to fair use policies (typically 10-50GB high-speed data, then reduced speeds)

7.3 Consequences of Violation

Violation of the Fair Use Policy may result in:

  • Immediate suspension or termination of services

  • Account closure without refund

  • Legal action if applicable

  • Reporting to relevant authorities

8. Refund and Cancellation Policy

8.1 General Refund Policy

Due to the digital nature of our services:

  • No refunds are provided for eSIMs that have been activated or where the QR code has been scanned

  • No refunds for unused data after activation

  • No refunds for incompatible or locked devices

  • No refunds for user error in installation or activation

8.2 Refund Eligibility

Refunds may be issued in the following circumstances:

Technical Issues (Our Fault):

  • eSIM profile fails to install due to our system error

  • eSIM activates but cannot connect to any Network Partner in the designated coverage area

  • Service is significantly degraded due to our fault, not Network Partner issues

Duplicate Orders:

  • You accidentally purchased the same plan multiple times

  • Must be reported within 24 hours of purchase

Fraudulent Charges:

  • Unauthorized charges on your account

  • Must be reported within 14 days with supporting evidence

8.3 Refund Process

To request a refund:

  1. Contact [email protected] within 7 days of purchase

  2. Provide order number, ICCID, and detailed explanation

  3. Provide supporting evidence (screenshots, device logs, etc.)

  4. Allow 10-15 business days for investigation and processing

Approved refunds will be issued to your original payment method.

8.4 Cancellation Before Activation

  • You may cancel your order and request a full refund if the eSIM has not been installed or activated

  • Cancellation must be requested within 48 hours of purchase

  • Email [email protected] with your order number

9. Intellectual Property Rights

9.1 Simnity's IP

All content, features, and functionality on our platform, including but not limited to:

  • Text, graphics, logos, icons, images, audio, video

  • Software, code, algorithms, and databases

  • Trademarks, service marks, and trade names

are the exclusive property of Simnity or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use our website and app for personal, non-commercial purposes

  • Download and install our mobile applications on your device

  • Use our eSIM services in accordance with these Terms

You may NOT:

  • Copy, modify, distribute, sell, or lease any part of our services

  • Reverse engineer, decompile, or disassemble our software

  • Remove or alter any copyright, trademark, or proprietary notices

  • Create derivative works or frame/mirror content

  • Use automated systems (bots, scrapers) to access our platform

9.3 User Content

By submitting content (e.g., reviews, support messages, feedback) to Simnity, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content for business purposes.

You represent that:

  • You own or have rights to the content you submit

  • Your content does not infringe third-party rights

  • Your content does not violate laws or regulations

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information.

Key Points:

  • We collect personal data to provide and improve our services

  • We comply with GDPR, CCPA, and other applicable data protection laws

  • We do not sell your personal information to third parties

  • You have rights to access, rectify, delete, and port your data

Read our full Privacy Policy: https://simnity.com/privacy-policy

11. Disclaimers and Warranties

11.1 Service Disclaimer

SIMNITY'S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Availability: We do not guarantee uninterrupted, timely, secure, or error-free service

  • Network Quality: Data speeds, coverage, and network performance depend on Network Partners

  • Device Compatibility: We do not warrant compatibility with all devices

  • Third-Party Services: We are not responsible for third-party services or content

11.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • Merchantability: Fitness for a particular purpose

  • Non-Infringement: Freedom from viruses or harmful components

  • Accuracy: Completeness or reliability of content

  • Results: Any outcomes from using our services

11.3 Network Partner Limitations

Simnity acts as a reseller and service aggregator. We do not own or operate telecommunications networks. Service quality, coverage, and availability are provided by third-party Network Partners. We are not liable for:

  • Network outages, maintenance, or degradation

  • Changes to Network Partner policies

  • Restrictions imposed by Network Partners

  • International roaming limitations

12. Limitation of Liability

12.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMNITY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO SIMNITY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12.2 Exclusion of Damages

IN NO EVENT SHALL SIMNITY BE LIABLE FOR:

  • Indirect Damages: Loss of profits, revenue, data, goodwill, or business opportunities

  • Consequential Damages: Any damages arising from your use or inability to use our services

  • Incidental Damages: Costs of procurement of substitute goods or services

  • Punitive Damages: Exemplary or punitive damages

EVEN IF SIMNITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 Exceptions

Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded or limited under applicable law

13. Indemnification

You agree to indemnify, defend, and hold harmless Simnity, its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use or misuse of our services

  • Your violation of these Terms or any applicable laws

  • Your violation of any third-party rights, including intellectual property or privacy rights

  • Any content you submit or transmit through our services

  • Fraudulent, abusive, or illegal activity associated with your account

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [INSERT YOUR JURISDICTION], without regard to its conflict of law provisions.

14.2 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve disputes within 30 days.

14.3 Arbitration Agreement (Optional - Include if Applicable)

[IF USING ARBITRATION, INCLUDE MANDATORY ARBITRATION CLAUSE HERE]

Any dispute arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of [INSERT ARBITRATION BODY, e.g., AAA, JAMS].

Waiver of Class Actions: You agree to bring claims only on an individual basis, not as part of a class action or representative proceeding.

14.4 Jurisdiction and Venue (If No Arbitration)

If arbitration is not required, you agree that any legal action or proceeding shall be brought exclusively in the courts of [INSERT JURISDICTION], and you consent to the personal jurisdiction of such courts.

14.5 Exception for Small Claims

Either party may seek relief in small claims court for disputes within that court's jurisdiction.

15. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services not owned or controlled by Simnity.

We are not responsible for:

  • The content, privacy policies, or practices of third parties

  • Any damages or losses resulting from your use of third-party services

Your use of third-party services is at your own risk and subject to their respective terms and conditions.

16. Force Majeure

Simnity shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (natural disasters, pandemics, etc.)

  • War, terrorism, civil unrest, or government actions

  • Labor strikes or shortages

  • Network Partner failures or service disruptions

  • Internet or telecommunications failures

  • Cyber attacks or security breaches

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and Simnity regarding the use of our services and supersede all prior agreements and understandings.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall only be effective if in writing and signed by Simnity.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Simnity may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets.

21. Survival

Provisions that by their nature should survive termination shall survive, including but not limited to:

  • Intellectual Property Rights

  • Disclaimers and Warranties

  • Limitation of Liability

  • Indemnification

  • Governing Law and Dispute Resolution

22. Contact Information

If you have any questions, concerns, or complaints about these Terms or our services, please contact us:

Email: [email protected]
Website: https://simnity.com/contact
Response Time: We aim to respond within 48 hours

For legal notices:
Email: [email protected]
Subject Line: "Legal Notice - Terms and Conditions"

23. Feedback and Suggestions

We welcome your feedback and suggestions. Any feedback you provide may be used by Simnity without obligation of compensation or attribution. By submitting feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into our services.

24. Language

These Terms are drafted in English. In case of translation into other languages, the English version shall prevail in case of any discrepancy or conflict.

25. Electronic Communications

By using our services, you consent to receive electronic communications from us, including emails, push notifications, and SMS messages related to:

  • Service updates and announcements

  • Account activity and security alerts

  • Marketing communications (with your consent)

  • Legal notices

You can opt-out of marketing communications at any time by clicking "Unsubscribe" in emails or adjusting your account settings.